How Duetta works

Duetta adds a translation bridge between your existing phone platform and the people on each side of the call. You keep control of the UC/CC/VOIP stack while we handle speech recognition, translation, and synthesized responses in real time.

High-level call flow

Here's how calls flow through the system. Duetta sits in the middle, translating both directions so the conversation flows seamlessly between caller and agent.

Step-by-step integration flow

Here's how a typical call flows through your system with Duetta enabled:

Caller dials an existing number on your platform.
Your routing sends foreign-language calls through Duetta.
Duetta listens, translates, and speaks both sides in near real time.
Each participant continues speaking their preferred language.

Typical deployment patterns

Dedicated translation entry point

Partners assign a DID or IVR entry that routes callers needing translation straight into Duetta.

IVR language selection

Existing menus gain an option such as "Press 2 for Spanish," sending the call through Duetta's bridge.

Agent-side assistance

Help desks or receptionists can transfer callers through Duetta when a bilingual agent is unavailable.

Latency and quality

Optimized for live conversations, so callers hear responses without awkward pauses.
We avoid advertising hard milliseconds, but the experience is tuned for natural dialogue.
New languages may carry slightly longer processing, yet remain conversational.

What Duetta is and isn't

Duetta is

A drop-in addition to your phone system that allows your staff to take calls in a variety of languages.
A way to extend your offering without retraining staff.
Useful for logistics, scheduling, and general support conversations.

Duetta is not

A replacement for your phone system.
Currently certified for HIPAA or legal consultations (though it's on the roadmap!).
Designed for sensitive topics that require human interpreters.