How Duetta works

Duetta adds a translation bridge between your existing phone platform and the people on each side of the call. You keep control of the UC stack while we handle speech recognition, translation, and synthesized responses in real time.

High-level call flow

Duetta sits alongside your routing, listening to each side of the conversation, translating, and voicing the response back out. No PBX replacement—just an overlay for language support.

Step-by-step integration flow

Here's how a typical call flows through your system with Duetta enabled:

Caller dials an existing number on your platform.
Your routing sends translation-needed calls through Duetta.
Duetta listens, translates, and speaks both sides in near real time.
Each participant continues speaking their preferred language.

Typical deployment patterns

Dedicated translation entry point

Partners assign a DID or IVR entry that routes callers needing translation straight into Duetta.

IVR language selection

Existing menus gain an option such as "Press 2 for Spanish," sending the call through Duetta's bridge.

Agent-side assistance

Help desks or receptionists can transfer callers through Duetta when a bilingual agent is unavailable.

Latency and quality

Optimized for live conversations, so callers hear responses without awkward pauses.
We avoid advertising hard milliseconds, but the experience is tuned for natural dialogue.
New languages may carry slightly longer processing, yet remain conversational.

What Duetta is and isn’t

Duetta is

A middleware overlay for translation.
A way to extend your offering without retraining staff.
Useful for logistics, scheduling, and general support conversations.

Duetta is not

A replacement for your phone system.
Currently certified for HIPAA or legal consultations.
Designed for sensitive topics that require human interpreters.