Frequently asked questions

No. Duetta is a drop-in augmentation that connects to your existing UC/CC/VOIP platform. You keep your carriers, your PBX, your call flows. We just handle the translation layer.

Duetta supports 15 languages: English, Spanish, Arabic, Cantonese, French, German, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Tagalog, and Vietnamese. English and Spanish are our primary focus since Spanish is by far the largest second language in the US. Additional languages can be added as partners validate demand.

Duetta is optimized for normal, everyday conversations. For these purposes, it handles them well. It's not designed for nuanced legal or medical discussions where a single word can change meaning significantly.

Our system understands that sometimes the words spoken might not be fully aligned with what's heard. For common words like place or business names, you can add hints on a per-provider or per-customer basis to increase accuracy.

Due to the nature of translation, such as time needed to actually hear the words and differing sentence structure between languages, there's typically a 1-2 second delay from when you start speaking to the other side hearing your translated speech.

Our system will translate from one language to another. If you wish to bypass the translation, you should structure your phone call routing with these exceptions in mind.

We integrate with just about every modern UC/CC/VOIP platform out there. Specifics are discussed during onboarding, but if you can route a call, you can route it through Duetta.

The most common scenario is your customer will have an IVR option ("Press 2 for Spanish"), which routes to us. We translate the call and send it back to your system via a pre-arranged second DID/10DLC, which you insert into your phone tree at the appropriate point. The integration flow diagram illustrates most integrations. It is quite flexible though, and there are a variety of other scenarios that are possible.

Simple per-minute wholesale pricing with low per-line minimums. Month-to-month, no multi-year lock-in. You set your own retail price to customers.

Once we've talked and answered all of your questions, onboarding partners is something that can be done in under a day (Lord willing and the creek don't rise). A walkthrough of the system can be viewed in about 10 minutes, and it takes even less than that to integrate your first customer.

We recommend configuring failover routing so calls default to your normal queue if Duetta is unreachable. Your platform stays in control.

On our end, we have multiple SIP endpoints, on multiple cloud providers. If we're 100% down, it's very likely that the phones are the least of your worries.

We have basic CDRs on our page. However, you're controlling your inbound/outbound by what you send to us and where you program the calls to come back. It's rather unlikely you're going to see traffic that isn't aligned with your phone system, since they'll be working hand in glove.

You own the customer relationship. Present and price Duetta however fits your brand. We stay in the background.

Day-to-day support is via email with next-business-day response. Early partners get direct phone access while flows are being stabilized.

Ask your UC or phone provider if they're a Duetta partner (we're always open to new partners!). If you want to explore new systems, you can see our existing partners at the bottom of the For Businesses page.

If you have in-house telecom staff, reach out to us directly and we'll plan deployment together.

Typically, they'll hear a language prompt or IVR option, select their preference, and then have a normal conversation. The translation happens in the background. We do have a brief default greeting that tells the caller they're on a translated system, but you can easily change or omit this.

That depends on how your provider sets it up. Options include a dedicated phone number, an IVR menu ("Press 2 for Spanish"), or an agent transferring the call when needed.

Minimal. Your staff keeps speaking English as usual. Duetta handles the translation. The main adjustment is getting comfortable with the slight pacing difference.

Yes, depending on how your provider configures it. Outbound calls can route through Duetta the same way inbound calls do.

Duetta is designed for everyday business conversations where context helps fill gaps. For common words that might be misheard, like place or business names, you can add hints on a per-provider or per-customer basis to improve accuracy. For high-stakes discussions (legal, medical, financial advice), we recommend human interpreters.

Pricing comes through your UC provider and varies based on volume and how they package it. Contact your provider for specifics.

Not yet. HIPAA readiness is on our roadmap, but today Duetta is focused on general business communications.

Duetta is designed for everyday business conversations where context helps fill gaps. For high-stakes discussions (legal, medical, financial advice), we recommend human interpreters.

Duetta operates in the cloud managed in coordination with your provider. Audio is processed in real-time and not retained after the call.

Duetta processes audio in real-time for translation. We don't record or store call content. Your provider's recording policies are separate and remain under their control.