Frequently asked questions

Expandable responses for providers, businesses, and compliance teams.

General

What is Duetta?

Placeholder answer: Duetta is a middleware layer that performs live call translation.

Does Duetta replace our phone system?

No. Duetta connects to the platform you already use and only handles translation.

Which languages does Duetta support?

We currently support 15 languages with plans to expand based on demand.

Which platforms does Duetta work with?

We integrate with most SIP-capable UC platforms; specifics are discussed during onboarding.

How do we integrate Duetta into our call flows?

Route a DID or IVR option through Duetta’s media bridge and configure translation menus per customer.

How is Duetta priced for partners?

Wholesale pricing is per minute with low minimums. Retail pricing is up to you.

How do I get Duetta for my company?

Contact your UC provider or reach out via the contact form if you manage your own stack.

Will callers notice anything different?

They select a language and then proceed with a normal conversation while Duetta handles translation.

Can I use Duetta for medical or HIPAA conversations?

Not yet. HIPAA readiness is on our roadmap, but today we focus on general business conversations.

Is Duetta recommended for sensitive legal consultations?

We advise against it; Duetta is meant for scheduling, logistics, and day-to-day communications.

Where does Duetta run?

Duetta operates in the cloud with secure connections managed in cooperation with your provider.